.service-module{color:#102952}.service-intro{display:flex;align-items:center;justify-content:space-between;gap:30px;padding:30px 34px;background:linear-gradient(115deg,#edf5ff,#f8fbff);border:1px solid #e3ecf7;border-radius:24px;margin-bottom:24px}.service-intro>div:first-child{max-width:650px}.service-intro h2,.service-thread-title h2{font-size:clamp(24px,2.5vw,34px);letter-spacing:-.8px;margin:9px 0 12px;line-height:1.12}.service-intro p{line-height:1.65;color:#607291;max-width:580px;margin:12px 0 20px}.service-intro img{width:150px;height:150px;object-fit:contain}.service-inbox-count{min-width:190px;display:grid;gap:8px}.service-inbox-count strong{font-size:40px;color:#0763ff}.service-inbox-count small{color:#607291}.service-steps{padding:0;list-style:none;display:grid;grid-template-columns:repeat(4,1fr);gap:20px;counter-reset:step;margin:26px 0 34px}.service-steps li{counter-increment:step;display:flex;align-items:center;gap:12px;font-size:13px;font-weight:650}.service-steps li:before{content:counter(step,decimal-leading-zero);display:grid;place-items:center;border-radius:50%;background:#eaf2ff;color:#0964ff;width:34px;height:34px;flex-shrink:0}.service-list-header,.service-detail-top{display:flex;justify-content:space-between;align-items:center;gap:14px;margin:22px 0}.service-filters{display:flex;flex-wrap:wrap;gap:8px}.service-filters button{border:1px solid #e1eaf7;border-radius:24px;padding:10px 16px;background:#fff;color:#647391;font:inherit;font-size:13px;cursor:pointer}.service-filters button[aria-pressed=true]{border-color:#1264ff;background:#ecf4ff;color:#075aff}.service-search{display:flex;gap:10px;margin-top:20px}.service-search input{flex:1;min-width:0;border:1px solid #dce7f7;border-radius:14px;padding:14px;background:#fff;color:inherit;font:inherit}.service-count{color:#647391;font-size:12px;margin:20px 0 12px}.service-records{display:grid;gap:12px}.service-record{border:1px solid #e0e9f6;border-radius:18px;background:#fff;width:100%;display:grid;grid-template-columns:48px 1fr auto 20px;align-items:center;gap:18px;padding:23px;text-align:left;cursor:pointer;color:inherit;font:inherit;transition:background .2s,border-color .2s}.service-record:hover,.service-record.is-unread{background:#f4f8ff;border-color:#c8dcff}.service-record>span:nth-child(2){display:grid;gap:7px;min-width:0}.service-record strong{font-size:16px}.service-record small,.service-record>span:nth-child(2)>span{color:#697a94;font-size:12px}.service-record-icon{width:46px;height:46px;border-radius:16px;background:#edf4ff;display:grid;place-items:center;color:#0763ff}.service-record svg{width:22px;height:22px}.service-record-side{display:grid;justify-items:end;gap:8px}.service-unread{color:#0763ff!important;font-weight:700}.service-empty{padding:55px 25px;border:1px dashed #d8e5f7;border-radius:20px;text-align:center;background:#fbfdff}.service-empty>span{color:#0763ff}.service-empty svg{width:32px;height:32px}.service-empty p{color:#6c7a92;max-width:420px;margin:10px auto;line-height:1.6}.service-pages{display:flex;gap:12px;margin-top:20px}.service-thread-title{display:flex;align-items:start;justify-content:space-between;gap:25px;padding:12px 0 24px}.service-thread-title p{color:#647391}.service-detail-grid{display:grid;grid-template-columns:minmax(270px,.85fr) minmax(340px,1.15fr);gap:24px;align-items:start}.service-product,.service-quote,.service-chat,.service-action-form,.service-cancel{border:1px solid #e0eaf7;border-radius:20px;background:#fff;padding:26px;margin-bottom:20px}.service-quote{background:linear-gradient(125deg,#f1f7ff,#fff)}.service-quote>div:first-child{display:flex;justify-content:space-between;align-items:center;gap:10px}.service-module h3{font-size:18px;margin:0 0 16px}.service-quote h3{margin-top:20px}.service-module a{color:#075eff;overflow-wrap:anywhere}.service-module dl{margin:20px 0}.service-module dl>div{display:flex;justify-content:space-between;gap:24px;padding:10px 0;border-bottom:1px solid #e7edf7;font-size:13px}.service-module dt{color:#687a94}.service-module dd{margin:0;text-align:right;font-weight:650}.service-total{border-bottom:0!important;font-size:17px!important}.service-total dt{color:#102952;font-weight:700}.service-text{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7;font-size:14px}.service-note{color:#6b7b94;font-size:12px!important;line-height:1.65}.service-module label:not(.sr-only){display:grid;gap:8px;font-weight:600;font-size:13px;margin:18px 0;color:#314463}.service-module input:not([type=checkbox]),.service-module textarea,.service-module select{border:1px solid #d7e3f3;padding:13px;border-radius:12px;background:#fbfdff;font:inherit;font-weight:400;color:#123057;min-width:0;width:100%;box-sizing:border-box}.service-module textarea{resize:vertical;min-height:100px}.service-module input:focus,.service-module textarea:focus,.service-module select:focus{outline:3px solid #ddebff;border-color:#0763ff}.service-module label.shipping-consent{display:flex;align-items:start;gap:12px;font-weight:400;line-height:1.6}.service-module input[type=checkbox]{width:18px;height:18px;flex-shrink:0;accent-color:#0763ff;margin-top:2px}.service-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 16px}.service-messages{list-style:none;padding:0;margin:20px 0;display:grid;gap:20px}.service-messages li{border-radius:15px;background:#f3f6fa;padding:16px;overflow-wrap:anywhere}.service-messages li.message-admin{background:#eaf3ff;border-left:3px solid #0964ff}.service-messages li.message-system{background:#fff;border:1px dashed #dbe5f4;color:#6b7a90;font-size:12px}.service-messages li>div{display:flex;justify-content:space-between;gap:15px;font-size:12px}.service-messages time{font-size:11px;color:#7c8ba1}.service-messages p{white-space:pre-wrap;line-height:1.7;font-size:14px;margin:12px 0 0}.service-error{color:#b03531;font-size:13px;line-height:1.6}.service-error:empty{display:none}.service-cancel summary{cursor:pointer;color:#6d7890;font-size:13px}.service-create{max-width:760px;margin:auto;padding:28px;background:white;border-radius:22px;border:1px solid #dfe8f6}.service-create>button{margin-bottom:24px}.service-create>span{display:block}.service-create h2{font-size:28px}.service-create p{line-height:1.65;color:#637693}.service-queue-links{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:20px 0}.service-queue-links button{justify-content:space-between;padding:22px;border-radius:18px;background:#eef5ff;border:1px solid #d8e7fa;color:#173558;font:inherit;text-align:left;cursor:pointer}.service-queue-links strong{font-size:20px;color:#0964ff;display:block;margin-bottom:6px}.service-module button:focus-visible{outline:3px solid #aed1ff;outline-offset:3px}.service-module button:disabled{opacity:.55;cursor:not-allowed}@media(max-width:1000px){.service-detail-grid{grid-template-columns:1fr}.service-steps{grid-template-columns:1fr 1fr}.service-intro{padding:25px}.service-intro img{width:110px;height:110px}.service-record{padding:18px;gap:12px}.service-intro>div:first-child{max-width:none}}@media(max-width:600px){.service-intro{padding:22px;display:block}.service-intro img{display:none}.service-inbox-count{margin-top:20px}.service-list-header{align-items:start;flex-direction:column}.service-list-header>button{align-self:flex-end}.service-record{grid-template-columns:38px 1fr 18px;padding:16px;gap:12px}.service-record-side{grid-column:2;grid-row:2;justify-items:start}.service-record>svg{grid-column:3;grid-row:1}.service-record-icon{width:36px;height:36px}.service-thread-title{display:block}.service-thread-title>.shipping-pill{margin:12px 0}.service-detail-grid{display:block}.service-product,.service-quote,.service-chat,.service-action-form{padding:20px}.service-form-grid{grid-template-columns:1fr}.service-steps{gap:15px 10px}.service-steps li{font-size:11px}.service-steps li:before{width:28px;height:28px}.service-search input{width:100px}.service-create{padding:22px}.service-queue-links{grid-template-columns:1fr}.service-module .dashboard-button{white-space:normal;text-align:center}.service-messages li>div{flex-direction:column;gap:5px}}

.service-detail-top .dashboard-button{width:auto;flex:none}.service-search .dashboard-button{width:auto;flex:none}
/* Contextual support: one clear record, its actual issue and existing conversations. */
.support-record-context{background:#f4f8ff;border:1px solid #dfeaf8;border-radius:17px;padding:22px;margin:24px 0}.support-context-heading{display:flex;align-items:center;gap:14px}.support-context-heading>div{flex:1;min-width:0}.support-context-heading h3{margin:6px 0;font-size:17px}.support-context-heading p{font-size:13px;color:#667c9a;margin:0}.support-context-heading .eyebrow{font-size:9px}.support-context-heading .shipping-pill{font-size:11px}.support-context-copy,.support-context-issue p{font-size:13px;line-height:1.7;color:#617693}.support-context-issue{margin:18px 0;padding:15px 18px;background:#fff8f1;border-radius:12px}.support-context-issue strong{font-size:14px;color:#734c31}.support-context-issue p{margin:8px 0 0}.support-context-scan{font-size:12px!important;color:#85664e!important}.support-context-caution{font-size:12px!important;color:#7e6d60!important;line-height:1.7;margin-top:18px}.support-record-context .inline-link{font-size:13px}.support-existing{background:#fff;border:1px solid #e5edf7;border-radius:14px;padding:20px;margin-bottom:24px}.support-existing h3{font-size:15px;margin:0 0 8px}.support-existing p,.support-existing small{font-size:12px;line-height:1.65;color:#73859d}.support-existing-link{display:flex;align-items:center;justify-content:space-between;gap:16px;width:100%;text-align:left;padding:13px 0;background:none;border:0;border-top:1px solid #ecf1f8;font:inherit;color:#1562d6;cursor:pointer}.support-existing-link strong{display:block;font-size:13px;font-weight:600}.support-existing-link small{display:block;margin-top:6px}.support-existing-link svg{width:16px;flex-shrink:0}.support-fixed-record{padding:12px 16px;background:#f5f8fc;border-radius:10px;font-size:12px!important}.parcel-help-issue{border-left:3px solid #ff8c3b;background:#fff8f1;padding:16px 18px;border-radius:0 12px 12px 0;margin:20px 0}.parcel-help-issue strong{font-size:14px;color:#755038}.parcel-help-issue p{font-size:13px!important;line-height:1.65;color:#7b6d60}.incoming-detail-footer .dashboard-button{font-size:12px}.service-create .support-record-context{margin:0 0 20px}.service-create .support-record-context h3{margin-top:6px}.service-create form input:disabled,.service-create form textarea:disabled{color:#607795;opacity:.8}
.service-create:has(.support-compose-grid){max-width:1160px}.service-create>[data-service-back]{width:auto;padding:8px 0;background:none;border:0;min-height:0;box-shadow:none;margin:0 0 14px;justify-content:flex-start}.support-compose-grid{display:grid;grid-template-columns:minmax(260px,.9fr) minmax(320px,1.1fr);gap:26px;align-items:start}.support-compose-grid>.support-compose-fields{display:grid;gap:18px}.support-compose-grid>.support-compose-fields>label{display:grid;gap:9px}.support-compose-grid .support-record-context{padding:20px}.support-compose-grid .support-context-heading{flex-wrap:wrap;gap:10px}.support-compose-grid .support-context-issue{padding:14px;margin:14px 0}.support-compose-grid .support-record-context .shipping-pill{margin-left:54px}.support-compose-grid .support-fixed-record{margin:0}.support-compose-fields .service-error:empty{display:none}.support-compose-fields>[type=submit]{margin-top:4px}@media(min-width:768px) and (max-width:1100px){.support-compose-grid{grid-template-columns:minmax(0,1fr)}}